Welcome to CookWare Global. These Terms and Conditions govern your use of our website cookwareglobal.com (the “Site”) and all purchases made through it. The Site is operated by HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED (“we,” “us,” “our,” or the “Company”).

By accessing our Site, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree with any part, please do not use our Site or services.

1. General Information & Eligibility

  • Our Company: We are an international trading company specializing in kitchenware products, headquartered in Hong Kong.
  • Your Agreement: You represent that you are of legal age in your country of residence to form a binding contract.
  • International Customers: You are responsible for complying with all local laws regarding the purchase, import, and use of our products.

2. Products & Orders

  • Product Information: We strive for accuracy in product descriptions, images, and pricing. However, minor variations may occur. All weights and dimensions are approximate.
  • Pricing: Prices are listed in [请填入货币，如：USD] and are subject to change without notice. The price charged is the price valid at the time your order is placed.
  • Order Acceptance: Your order constitutes an offer to purchase. Order acceptance and the formation of a contract occur when we send you an order confirmation email.
  • Availability: All orders are subject to product availability. We reserve the right to cancel any order and issue a full refund if an item is unavailable.

3. Payment Terms

  • We accept major credit cards, PayPal, and other payment methods as displayed at checkout.
  • Payment is processed at the time of order. You confirm that the payment method used is yours or that you are authorized to use it.
  • All transactions are secured using SSL encryption. We do not store your complete payment card details on our servers.

4. Shipping, Delivery & Customs

  • Shipping: We ship internationally from our warehouses. Shipping costs and estimated delivery times are calculated at checkout and are the customer’s responsibility.
  • Delivery: Delivery times are estimates only. We are not liable for delays caused by customs, carriers, or unforeseen circumstances.
  • Import Duties & Taxes: You are solely responsible for all import duties, taxes, and customs clearance fees levied by your country. We cannot predict or control these charges. The product’s declared value will reflect the actual purchase price.

5. Returns, Refunds & Warranties

  • Return Policy: We accept returns within [例如：30 days] of delivery for unused items in original packaging. The customer is responsible for the cost of return shipping to our designated Hong Kong address. We do not accept returns of used, damaged (by customer), or personalized items.
  • Refunds: Upon receipt and inspection of the returned item, we will process a refund to the original payment method within [例如：14 business days]. Original shipping costs are non-refundable.
  • Warranty: Our products may come with a manufacturer’s warranty. Please refer to the product documentation. Any warranty claims must be directed according to the manufacturer’s instructions.

6. Intellectual Property

  • All content on this Site (logos, text, graphics, images, software) is our property or licensed to us and is protected by international copyright and trademark laws. The “CookWare Global” brand name and logo are our trademarks.

7. Limitation of Liability

  • To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products.
  • Our total liability for any claim related to a product is limited to the purchase price of that product.

8. Privacy

  • Your privacy is important. Our collection and use of your personal information are governed by our separate Privacy Policy, which is incorporated into these Terms.

9. Governing Law & Dispute Resolution

  • These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
  • Any dispute arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

10. Changes to Terms

  • We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on the Site. Your continued use of the Site after changes constitutes your acceptance of the new Terms.

11. Contact Us

If you have any questions about these Terms, please contact us at:
HONG KONG ART VISUAL CULTURE COMMUNICATION LIMITED
Email: wayne@dramapapa.com
Address: Room 1003, 10th Floor, Tower 1, Lippo Centre, 89 Queensway, Admiralty, Hong Kong